> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aurinfer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with AurInfer Labs — community, email, and status page.

# Get Support

We're here to help. Use any of the channels below to get assistance.

<CardGroup cols={2}>
  <Card title="Join our Discord" icon="discord" href="https://aurinfer.com/discord">
    The fastest way to get help. Ask questions, share your characters, and chat with the AurInfer team and community.
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@aurinfer.com">
    For account issues, billing questions, or anything you'd rather not post publicly. Send an email to [support@aurinfer.com](mailto:support@aurinfer.com).
  </Card>

  <Card title="Status Page" icon="signal" href="https://status.aurinfer.com">
    Check real-time platform uptime. If something seems broken, check here first to see if there's a known incident.
  </Card>

  <Card title="Watch Tutorials" icon="youtube" href="https://youtube.com/@AurInfer">
    Step-by-step video guides on our YouTube channel — from creating your first character to advanced server configurations.
  </Card>
</CardGroup>

***

## Community Guidelines

When using AurInfer and participating in our community, please follow the [Service Guidelines](https://aurinfer.com/guidelines). These apply to:

* The characters you create and their content
* How you interact in the AurInfer Discord
* Usage of the platform API and integrations

***

## Before Contacting Support

Check these first — most issues have quick answers:

1. **Consult the [FAQ](/faq)** — covers the most common questions about features, limits, and billing.
2. **Check the [Status Page](https://status.aurinfer.com)** — if the platform is experiencing an outage, it will show there.
3. **Review the relevant docs page** — the [Discord Overview](/Integrations/Discord/discord-overview) and [Voice Engine](/Integrations/Discord/SERVER/voice-engine) pages have troubleshooting tables.
4. **Search the Discord server** — chances are someone else has had the same issue and it's already been answered.