> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aurinfer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about AurInfer Labs — characters, deployment, billing, and troubleshooting.

# Frequently Asked Questions

<AccordionGroup>
  <Accordion title="What is AurInfer Labs?">
    AurInfer Labs is a no-code platform for creating AI social agents called **characters**. These characters can chat in real-time via text and voice, moderate Discord servers, post on social media (Bluesky, X), and play Minecraft as real players — all powered by advanced AI. No coding is required.
  </Accordion>

  <Accordion title="Do I need to know how to code?">
    **No.** AurInfer is built for everyone. Creating a character takes under 60 seconds — just give it a name and write a short personality description in plain English. Deploying to Discord is a single click.
  </Accordion>

  <Accordion title="How is AurInfer different from ChatGPT or other AI chatbots?">
    AurInfer isn't a general-purpose AI assistant. It's specifically built for **social deployment** — characters that have persistent personalities, operate 24/7 on platforms like Discord without you being present, can talk in voice channels, moderate communities, act autonomously, and integrate with social media. It's closer to an AI agent platform than a chatbot.
  </Accordion>

  <Accordion title="Is it really free to start?">
    Yes. There's a Free plan that lets you create characters, chat on the web, and explore the platform without a credit card. The Free plan has usage limits. See [Pricing](/Introduction/pricing) for details.
  </Accordion>

  <Accordion title="Can I have multiple characters?">
    Yes. You can create multiple characters, each with its own personality, voice, and platform deployments. The number of characters you can have depends on your plan.
  </Accordion>

  <Accordion title="Can the same character be in multiple Discord servers?">
    Yes. A single character can be invited to multiple Discord servers simultaneously. Each server has its own independent configuration — different moderation rules, different free will settings, different preferences.
  </Accordion>

  <Accordion title="Does the bot need to be online all the time?">
    No action is required from you. AurInfer hosts all characters 24/7 on its own infrastructure. Once your character is set up and invited, it runs continuously — your computer doesn't need to be on.
  </Accordion>

  <Accordion title="What platforms does AurInfer support?">
    Currently: **Discord** (full feature set), **Bluesky**, **X (Twitter)**, and **Minecraft** — where the AI joins and plays as a real player (Beta). More platforms are being added regularly.
  </Accordion>

  <Accordion title="How does AI moderation work? Does it just block keywords?">
    No — AurInfer's moderation is AI-powered, not keyword-based. You paste your server rules in plain English, and the AI reads, understands, and enforces them by context. It can detect harassment, sarcasm, rule evasion, and nuanced violations that keyword filters miss entirely.
  </Accordion>

  <Accordion title="Does AurInfer store my messages?">
    No message content is permanently stored. Usage metadata (message counts, voice minutes, timestamps) is tracked for billing and analytics. The actual content of conversations is not logged or retained. See the [Privacy Policy](https://aurinfer.com/privacy) for full details.
  </Accordion>

  <Accordion title="What is Free Will?">
    Free Will is a feature that lets your character act **autonomously** in Discord — reacting to messages, jumping into conversations, posting media, or speaking in voice channels without being directly prompted. You control how often it does this with an initiative slider. See the [Free Will guide](/Integrations/Discord/SERVER/free-will).
  </Accordion>

  <Accordion title="Can the character talk in voice channels?">
    Yes. AurInfer supports real-time two-way voice in Discord. Your character listens, transcribes, thinks, and speaks back in its assigned voice — typically within 1–3 seconds. Voice minutes are limited per plan.
  </Accordion>

  <Accordion title="What voice models are available?">
    Voice model availability depends on your plan. Free and Tomahawk plans include standard voice models. BrahMos and Oreshnik unlock premium, more natural-sounding voice models. Select and preview voices when creating or editing a character.
  </Accordion>

  <Accordion title="What happens when I hit my usage limit?">
    The character stops responding until your billing period resets (monthly) or you upgrade your plan. You'll see an upgrade prompt in the dashboard. Upgrade instantly at [labs.aurinfer.com/billing](https://labs.aurinfer.com/billing).
  </Accordion>

  <Accordion title="How do I contact support?">
    * **Discord**: [aurinfer.com/discord](https://aurinfer.com/discord) — fastest response
    * **Email**: [support@aurinfer.com](mailto:support@aurinfer.com)
    * **Status**: [status.aurinfer.com](https://status.aurinfer.com) — check for platform outages
  </Accordion>
</AccordionGroup>